The City

Hi Bill!

I’d love to have you on the usher team!

Just so you have it, here are the usher responsibilities…however my biggest challenge to them is what you are already doing! We call it the “one name” challenge. Each usher is encouraged to meet at least one person, learn their name, remember it and say good bye to them using their name! It makes a huge difference.

But here are the other expectations for our ushers: (let me know if you are interested!)

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An usher serves a variety of purposes at Canyon Creek. This serves to highlight our MAIN PURPOSE for our ushers; to seat our guests. From the moment a guest to CCC drives into our parking lot, to the point where they find a comfortable seat, our guest care teams play a huge part in creating the experience our guests will have. Everything our ushers do is secondary to seating our guests.

Purposes of our guest care teams

All of our guest care teams (parking crew, greeters, hospitality, and ushers) follow the same goal:

We strive for each guest to be greeted, directed, treated and seated.

We strive for each guest to be greeted with a smile! This is predominantly handled by our parking and greeting teams, but guests should be greeted by all of our guest care teams.

We strive for each guest to be directed where to go. Each team participates in directing people, (eg parking crew directs guest to the main entrance or children’s entrance) but this is predominantly done by our greeting team. Greeters should watch for guests to Canyon Creek and point out the main auditorium, restrooms, and café. If a new family has kids, greeters should walk the new family to the age appropriate kids’ check in area and introduce them to Jeff, Adrian or one of the other kid’s workers.

We strive for each guest to be treated well! We provide good coffee and pastries because we want our guests to be impressed by the quality of our service. We also provide guest gifts at our Guest Stop, on the way out the door, and in the mail the weeks following their visit. We are communicating to our guests how important they are to us!

And finally, we strive for each guest to be seated. It is unacceptable to expect a guest to arrive to our church, walk into a full auditorium, and have to climb over people to find a seat. Most guests will end up sitting in the back which will make it difficult for them to engage in the service. We want to seat our guests in the best seats we can! Ushers should take the responsibility of asking already seated people to move toward the middle of a row to make room for our guests, and then lead our guests to available seats.

Research shows that by the time the service starts, guests have already had a positive or negative experience, and everything else will be viewed through that positive or negative lens. A guest’s impression is made in the first 7 minutes on our campus!

Usher Responsibilities:

*Arrive 25 minutes before service time

*Put on referee jersey to distinguish you (found in the overflow room off the auditorium)

*Check in with usher champion

*Position yourself at doors to auditorium to begin seating people

*Smile, greet and seat people (both guests and regulars!)

*Shut auditorium doors immediately after worship

*Distribute and collect offering buckets at conclusion of service, give to usher champion

*At conclusion of service, assist in walking through auditorium and picking up trash, left over programs and pens

*Other possible responsibilities that vary week to week include: communion, passing out envelopes or other items